At Finest Herbal Shop LLC, your satisfaction is our priority. If you experience any issues with a purchased item—whether it's a product defect, quality concern, or compatibility issue—please reach out to our support team through the Helpdesk. We are committed to resolving your concerns promptly.
To assist you effectively, you may be asked to provide a clear description, screenshot, or link demonstrating the issue.
Refunds may take up to 14 business days to appear in your account.
We value your trust in our natural wellness marketplace and are here to ensure a smooth and supportive experience for both customers and vendors.
We accept exchanges for items that arrive damaged, defective, or incorrect. To request an exchange, please contact our support team within 7 days of delivery, providing your order number and a photo of the item.
Conditions:
Items must be unused and in original packaging
Herbal or perishable items are not eligible for exchange unless damaged on arrival
Shipping fees may apply unless the error was ours
Our goal is to ensure you receive exactly what you ordered — in perfect condition.
